OMG that’s hilarious! Do you not realize that you sound more “elitist” (*cough* Karen) than the reviewer?
The fact that they refused to serve thr beans à la carte is 100% unacceptable to begin with. You don’t say no to a customer when it is doable! I once had to make a dessert plate of chocolate torte with a Parmesan cheese – in a very famous 4★ restaurant I’m Toronto. Did ut make me roll my eyes? Yes, of course! Did I refuse? No, of course not, because the customer is king/queen!
On top of that, I would have sent the first beans BACK! Watery beans? And the “warning” from the server about them? No bueno.

You bet I have. For over 40 years actually. In restaurants when I was younger. Been a professional baker for 35 years also with customer service being a major component. (Grocery store) I know what customer service is. Or what it should be anyways. Not being allowed to have refried beans when they are clearly available is bad customer service. At no time should a customer walk out your door upset when there is obviously something you can do about it. I’m pretty sure Alejandro would agree with me too. Since I have seen him reach out after after the fact to correct things. Which is great don’t get me wrong. But three times is a fair shot. Can’t use “had a bad night” excuse after three times. Are some of the issues subjective? Sure. I didn’t like the Chile Relleno. Regardless of my opinion though lots of people still like El Santo and good for them. I will go elsewhere though. You know what they say in baseball. Three strikes……..

I’ve never been to El Santo and probably never will, not because of your review but I do not fine dine when in Mexico so locally (New West) I go to the more basic Mexican restaurants.
Question” have you ever worked in, owned, cooked or served in a restaurant? Truth?

Well I disagree with her. Especially when what I wanted was made by the kitchen. It wasnt off menu at all, they just wouldnt serve it to me. That’s bad service plain and simple. And while there’s a lot of people who don’t want to hear bad things about El Santo, tough. It’s over rated and over priced. I’ve been three times just to be fair. And three times I was disappointed.